Terms, Conditions, & Policies

Check-in is from 2:00 PM to 7:00 PM. If you will be arriving later, you will need to contact the lodge to make specific arrangements. Check out is at 11:00 AM.

Because we are a small, family owned and operated lodge, cancellations greatly affect us. There is a $25 fee for any cancellations, regardless of the reason. In addition,  we have a firm 14 day cancellation policy for all reservations.  Reservations cancelled or changed within 14 days of arrival date (regardless of the reason) will be responsible for the entire reservation total.  No refunds will be issued for early departure.  

Reservations over 7 nights or with multiple rooms may require a deposit and be subject to a separate cancellation policy. Any reservations booked online that meet this criteria will be contacted within 24 hours to inform them of a required deposit and/or separate cancellation policy.   

We strong recommend travelers consider trip insurance as our cancellation policy is firm.  *Though we are still dealing with the aftermath of the Covid-19 pandemic, at this point in time all travelers should be aware of the risks traveling during Covid-19. Our cancellation policy will remain firm, including cancellations due to Covid-19. 

Payment is due 24 hours before arrival and we reserve the right to charge the credit card on file 24 hours before a guests arrives. Any guests opting for contact free or express check-in will also have their credit cards charged 24 hours before arrival.  If you need to make alterations to payment method, please contact the hotel in advance.

 All property and rooms are non - smoking. Violations will result in a $250 service cleaning fee.  

No pets are allowed on the property, but Service Animals are welcome. Please note: according to the ADA emotional support, comfort, or therapy animals are NOT considered service animals and will be turned away. If you bring an animal into a room that is not a service animal you will be required to leave and you will not be refunded. If non-service animals are brought in the room, you will also be subject to an additional cleaning fee of no less than $50. https://adata.org/publication/service-animals-booklet

 We reserve the right to charge a fee for damages incurred to hotel property as a result of hotel occupant or guest(s) of occupant. Any damages that occur will result in fees that will be billed directly to the hotel occupant's credit card. These fees may vary depending upon the amount necessary to restore or replace the damaged property or damage to the rooms themselves. We reserve the right to charge a $50 minimum damage fee. There is a $15 lost key charge.  

Should events beyond Bearskin Neck Motor Lodge's control such as, but not limited to an act of God, disease, terrorism, state/government order, damage to the property, or any other cause beyond our control that renders us unable accommodate your reservation we will notify you immediately. If we cannot accommodate your reservation we will offer to rescheduled. If that is not possible, the reservation will be canceled without penalty. In such a case as force majeure, we will terminate the reservation without liability.  

We are an older building, built in 1968. Due to the age of our building, none of our rooms are handicap accessible. All our first floor rooms have between 1-4 steps to get into the room. Our second floor rooms are accessed via a stair case with 20 steps. If you have accessibility questions, we strongly recommend you contact us directly to discuss what rooms are available.

Bearskin Neck Motor Lodge is not responsible for items left behind in the rooms. Guest items will be discarded after check-out. If any item is left behind, please call immediately as we do retain items left behind by guests.

Due to our updated alcohol license on the property, Bearskin Neck Motor Lodge does not permit alcoholic beverages to be brought onto the premises by our guests under “bring your own bottle” arrangements or otherwise, in compliance with Town of Rockport alcohol regulations.